Terms and Conditions

1.1 Customers renting either Hope Cottage are referred to as ‘the Guest’.

1.2 The Owners of Hope Cottage are referred to as “The Owner”

2. Duration and Times of Rental

2.1 Rentals are for a maximum of two weeks and commence at 4pm on the first day of the rental and end at 10am on the day of departure unless otherwise agreed. This period is hereafter referred to as ‘the Holiday’.

2.2 The period booked will be stated on the Booking Confirmation provided to the Guest when they book and cannot be exceeded without prior approval. The Guest will be liable for any costs incurred because of an unauthorised extension.

3. Booking Form

The Booking Form, together with these Terms and Conditions constitute a contract between the Owner and the Guest. A booking will only be accepted upon submission or a properly completed Booking Form accompanied by the required Deposit or full Rental Charge and Security/Cleaning Deposit (if applicable) if the booking is made within eight (8) weeks of the Arrival Date (unless other terms are agreed between the Owner and Guest).  See below (Deposit, Final Payment and Security/Cleaning Deposit)

4. Acceptance of Booking

The Owner reserves the right to refuse any bookings without reason. Special approval is required from The Owner for single sex bookings and groups of single people where the majority of the group are aged under 25. Such bookings may be approved subject to an additional security/cleaning deposit at the discretion of The Owner. The Owner does not accept commercial or third party bookings.

5. Authority to Sign

The person who completes the Booking Form certifies that:

1. the signatory is over eighteen years of age;
2. they agree to take responsibility for the party occupying the property, and to notify the Owner if they are not a member of that party;
3. they are authorised to agree the Terms and conditions of Booking and rental on behalf of all persons included on the Booking Form, including those substituted or added at a later date.

6. Deposit

6.1 If a booking is made eight weeks or more before the Holiday is due to start, a deposit of 33% of the rent is payable, unless otherwise agreed in writing between The Guest and The Owner.

6.2 If a booking is made less than eight weeks before the Holiday is due to start, the full rent, plus any additional charges, must be paid at the time of booking, unless otherwise agreed in writing between The Guest and The Owner.

6.3 Payment may be made credit card, debit card or Pay Pal, but The Guest will be liable for payment of any charges arising from such a transaction.

7. Final Payment

7.1 Unless otherwise agreed with The Owner, the price for the Holiday shall be the rent for the property quoted at the time of booking.

7.2 As soon as the booking is made and accepted by The Owner, the Guest is liable for payment of the balance of the rent, along with any additional charges

7.3 Payment of the rent and additional charges are payable to the Owner eight weeks before the start of the Holiday (‘the Due Date’) and non-payment by the Due Date may be treated as a cancellation.

7.4 If payment is not received by the Due Date, then the Guest will lose their booking and the deposit will be forfeit.

7.5. The Due Date will be set out on the Booking Confirmation.

8. Overseas Bookings

Overseas Guests may pay by credit or debit card, or by Pay Pal. The Guest will be liable for payment of any bank or currency exchange charges arising from such a transaction.

9. Security/Cleaning Deposit (damage deposit)

9.1 A refundable Security/Cleaning Deposit (damage deposit) is required for each booking, unless otherwise agreed. The Owner will confirm the amount required in the confirmation of reservation email together with details of how payment should be made.

9.2 Any security/Cleaning Deposit will be returned to the Guest in full, within 7 days of departure provided that no deductions are required to cover damage to the property or its contents, additional cleaning costs, or any other loss directly associated with the booking. See Guest’s Obligations.

10. Cancellation

10.1  A booking can only be cancelled prior to the start of the Holiday

10.2 A Guest who wishes to cancel the Holiday must notify The Owner in writing.  Cancellation charges are outlined in the table below.  If The Owner is successful in re-letting the property for any of the Rental Period, then the Rental Charges due for the period which has been re-let will be returned to the Guest less a £100 administration fee along with any costs directly incurred in finding a new Guest.

Number of days before start of the Holiday that written notification of cancellation is received from the Guest.	The percentage of total booking value payable by the Guest
More than 56 days	0% of the booking cost
42 to 55 days	25% of the booking cost
29 – 44 days	50% of the booking cost
0 – 28 days	100% of the booking cost

10.3 Guests should take out independent holiday cancellation insurance before booking to account for any unforeseen circumstances resulting in cancellation of the Holiday by The Guest.  

11. Booking Changes

11.1 Guests wishing to change the arrival or departure date for the Booking may do so if the property is available, subject to the payment of any additional rental charges, and with the agreement of the Owner.

11.2 Guests wishing to change details of their party may only do so with the agreement of the Owner prior to the commencement of the Holiday.

12. Non-availability of Property

If for any reason beyond the Owners’ control the property is not available on the date booked (owing, for example, to fire damage,  closure by The Government, etc) or the property becomes unsuitable for holiday letting, all rent and charges paid in advance by the Guest will be refunded.

13. Matters beyond the control of The Owner

The Owner cannot be held responsible for matters beyond his control such as, without limitation, noise, nuisance or disturbance resulting from building works, noisy neighbours or local events, disruption to supplies by utility providers, or closure of amenities listed in the property description.

14. The Holiday

The Guest has the right to occupy the property for a holiday only (within the meaning of Schedule 1, Paragraph 9 of the Housing Act 1988).

15. Third-part Suppliers (catering etc) 

Should the Guest wish to use the services of third-party supplier (for example, chef, beauty therapist, waiters, entertainers, etc) the Owner will requires proof of the third-party supplier’s public liability insurance.  

16. The Guest’s Obligations

The Guest agrees:

1. upon departure to pay for any losses or damages to the property caused by the Guest or a member of their party (without limitation) the structure, grounds, fittings or contents of the property. Such costs will include repairs, replacements and the cost of any additional cleaning necessary at the conclusion of the Rental period.;
2. all minor damages (eg, broken crockery and glasses) will be paid for or rectified by replacement by the Guest at the conclusion of the Rental Period;
3. to take good care of the property and leave it in a clean and tidy condition at the end of the Holiday;
4. to permit the Owner or his representatives reasonable access to the property;
5. not to part with possession of the property, or share it, except with members of the party shown on the Booking Form;
6. not to sell, sublet or transfer the booking to another party without the Owner’s agreement;
7. not to exceed the total number of people stipulated in the property description – a cot may only be occupied by a child aged 24 months or less;
8. not to cause an annoyance or become a nuisance to occupants of adjoining premises;
9. to comply with any safety and security instructions and waste disposal instructions detailed in writing or verbally by the Owner or identified in the property information folder;
10. to vacate the property on time and not to arrive before the agreed availability time on the Arrival Date unless agreed with the Owner;
11. to comply with these Terms and Conditions during the rental period.

17. Smoking/vaping/E-cigarettes/Candles

The Owner operates a strict no smoking/vaping/E-cigarette policy in all areas of the cottage and courtyard. Any damage caused by smoking will be subject to the terms outlined herein. Any other naked flames such as candles, tiki lights and tea lights are strictly not allowed inside or in the courtyard.

18. Electric Cars/Electric Scooters/Electric Bikes and all battery operated powered vehicles

The Owner forbids the charging of any electric, battery operated vehicles. 

19. Personal Property

The Owner is not responsible for the personal property of the Guest or any members of the Guest’s party during or after the rental period.

20. Problems or Complaints

Any problems or deficiencies in the property or its contents must be reported the Owner immediately of (or at least within 24 hours of) such problems or deficiencies being discovered. On receipt of such a report, The Owner or his representative will agree in good faith with the Guest what remedial action should be taken. On no account will complaints be accepted or correspondence entered into where complaints are made after the end of the Rental Period, since no opportunity to take action would be allowed.

21. Breach of Contract

21.1 If there is a breach of any of these conditions by the Guest or any of their party, the Owner or his representative reserve the right to re-enter the property and end the Holiday and ask the Guest and their party to leave.

21.2 If there is a breach of any of these conditions by the Owner, then the Guest has the right to end the Holiday and leave.

21.3 Ending the Holiday by either The Owner or his representative or the Guest does not affect that party’s other rights and remedies.

22. Governing Law and Jurisdiction

Any dispute will be governed by the non-exclusive law and jurisdiction of the English Courts.

23. Validity Clause

In the event that a court finds that a condition in these Booking Conditions is illegal or void, the illegal or void provision will be severed from the remainder of the Booking Conditions, which will continue to be valid and have full force and effect.

24. Data Protection

Any information provided to the Owner by the Guest will only be used to communicate with the Guest with regard to the booking and any services provided by the Owner. Details of the Guest or his party will not be disclosed to any third party except when required by law.

These Terms and Conditions of Booking & Rental were reviewed on 28 July 2023.